With Coronavirus (COVID-19) now at pandemic scale around the world, Cambridge Consultants continues to take the implications of the outbreak extremely seriously. Our top priority is the safety and well-being of our staff, clients, partners and families and we have put proactive measures in place to manage our business accordingly. To ensure that potential impact is minimised, we have also invoked our business continuity procedures, updating them in response to specific threats from the virus.
All of these measures are being reviewed daily in response to new guidance issued by relevant Governments and health authorities, including the World Health Organisation (WHO). As a global company, we are also ensuring that our actions reflect the differing circumstances in our office locations in Asia, Europe and the United States. Normally, our work involves close collaboration with our clients and partners. This includes face-to-face meetings, particularly for highly interactive or complex project discussions. Our project teams are distributed around the world to bring relevant expertise and regional insight to our delivery. As a result, our digital communication, design and operational tools are already well suited to effective distributed working across offices, as well as in offsite and client locations. This means that if a face-to-face meeting is cancelled or deferred, we are encouraging efforts to plan an alternative digital interaction, such as videoconference, and making the activity as immersive as possible to maximise effectiveness.
To offset the consequences of individual or mass isolation, we have also taken steps to ensure that our employees can remain connected and as productive as possible, should they need to work from home. This has been considered from two perspectives; ensuring that everyone can access relevant business systems remotely and then ensuring that everyone has the relevant IT equipment to work productively. We have also established guidelines to ensure that we maintain our high levels of client and project confidentiality, whilst team members are operating in this environment.
Finally, we have established a policy defining our working protocols in response to the virus. This includes identification of high-risk individuals, isolation rules for any employee with symptoms consistent with those published by WHO, and guidelines to reduce the risk of transmission. These guidelines include avoiding travel and large gatherings, social distancing, precautions in communal breakfast and lunch areas, revised meeting protocols and guidance regarding personal hygiene.
This response package has been implemented to protect our employees, clients, partners and families, whilst minimising impact to projects. If you are a client or partner, then we expect to have more detailed discussions with you, to address the specific needs of your project, especially regarding collaboration and compatibility with your own business continuity measures. During those discussions, please do highlight any concerns or suggestions that you have, to help us maximise our success together.