Our established team of service design and digital experience leaders bring practical know-how in shaping and delivering digital products and services that have truly transformed the world around us.

Bringing services to life

Digital transformation is disrupting every market as companies strive to adapt, remain relevant and create new value for their customers, often in the face of fast moving digital-first competition. Effective service design, the key that unlocks this phenomenon, defines the touchpoints for successful digital transformation.

Our insight helps our clients determine which services will be most valuable, whilst our rapid prototyping capability brings services to life, allows ideas to be tested early and takes full ‘products with services’ to market.

The new services we create provide our clients with profitable revenue streams differentiated through state-of-the-art technology. 

Navigating the digital pathway

We help our clients navigate digital transformation and exploit the true potential of digital products and services.

Our rare combination of proven design methods, multidisciplinary technical expertise and visionary mind-set ensure clear definition of how digital products can best interact with and provide valued services to their users.

This rare combination also ensures clear plans for the strategic, operational and structural transformations required of the organisations that deliver them; including significant considerations of personal data and behavioural ethics. 

Co-creation, experimentation & insight 

Service design is a practical approach to product development that exploits the opportunities of true digital innovation. Service design applies equally to the operational success of a digital product and the creation of compelling customer experiences. It’s also highly collaborative and experimental – a relentless pursuit of actionable insight.

Our implementation of service design is agile, insightful and effective in supporting co-creation and innovation. Using our proprietary toolset and framework, we help our clients understand their customers, deliver engaging products and services and transform into digital natives. 

Interested in joining us?

Tech, tools & facilities


Co-creation & co-working space
 

Co-creation & co-working space

We are highly collaborative in our approach and provide dedicated co-creation facilities where we can join forces with our client teams to address the task in hand. Creative spaces throughout our offices provide a blank canvas for ad-hoc brainstorming sessions and planned workshops, inspiring our designers in their quest to develop impactful, unique and meaningful user experiences.

Prototyping workshops
 

Prototyping workshops

Our electronic and mechanical prototyping workshops allow us to produce technically credible prototypes that bring ideas to life and offer a powerful demonstration of their value. All while maintaining extremely high standards of quality that conform to ISO 9001, ISO 13485 and ISO 14001 regulations. Using the latest CNC and milling machines, lathes, welding gear and wire harness and cable assembly tools, we are able to produce parts very quickly and assemble full-scale working prototypes for testing and consumer trials.

Flo – rapid prototyping, experimentation & scaling framework
 

Flo – rapid prototyping, experimentation & scaling framework

The ability to spin-up a new service proposition rapidly is vital; helping organisations touch, feel and understand new concepts but also support the essential need to trial, test and scale. Flo provides this capability, allowing our clients to quickly unlock new ideas, address key risks and deliver better service propositions on a scalable platform that we are able to support and that our clients are able to fully own.

UX-design-studios
 

UX design studios

Equipped with whiteboards, marker pens and acres of Post-it notes, we use these spaces to aggregate research data, user stories and create design concepts and keep them visible for the duration of the project. Each design studio allows our project teams to develop ideas and collaborate on designs whilst preserving client confidentiality.

Case studies


 

Iridium Extreme satellite phone

The first truly global ‘Push-To-Talk’ mobile communications system, Iridium Extreme PTT has provided the low-earth orbit leader with a valuable new revenue stream.

Case study

KiCoPen connected insulin device

A connected ecosystem delivering better disease management for diabetes patients

News & insights


Opinion

The path to AI-powered industrial IoT

31st March 2020

IoT, data and AI offer huge opportunities across many industries – but where and how do you create most value for your business?

  • AI & Analytics
  • Cloud/scalable systems
  • Connectivity & IoT
  • Digital services
  • Innovation management
  • Radio systems
  • Robotics
  • Sensing
  • Service design
  • Signal processing
  • Strategic advice
  • Tracking & location
  • User Experience (UX)
Opinion

The ‘last foot’: five technologies set to drive the future of personalization

24th February 2020

Think of a product you really feel attached to – food, makeup, an electronic device, anything. What makes it feel so special? The chances are it will be the mixture of convenience, efficacy and history that creates an emotional reaction. Making you feel special. In my case...

  • AI & Analytics
  • Augmented reality & virtual reality
  • Connectivity & IoT
  • Digital services
  • Industrial design
  • Sensing
  • Service design
Opinion

2020 is the year of the ‘network native’ – and huge revenue potential from a new kind of connectivity

18th February 2020

The telecommunications industry is once again facing significant upheaval. It’s driven by a new wave of innovation shaped by open source technology. Networks are also becoming more capable of offering new platforms and...

  • AI & Analytics
  • Connectivity & IoT
  • Digital services
  • Service design
  • Strategic advice
  • User Experience (UX)
Opinion

Digital twin, digital skin: is it time to take personalization to the next level?

7th February 2020

There’s nothing more personal than skin. Equally, there’s nothing currently more appealing to consumers than personalized products and services that truly reflect their own uniqueness. The question is, what’s stopping ...

  • AI & Analytics
  • Connectivity & IoT
  • Digital services
  • Innovation management
  • Service design
  • Strategic advice
  • User Experience (UX)

Events


ExhibitorSpeakerSponsor

The AI Summit

-
The ExCeL Centre, London, UK
Stand: #AI454

The AI Summit is the world’s first and largest industry event that examines the practical implications of AI for enterprise organisations that are set to transform business productivity. The event highlights both AI business...

ExhibitorSpeakerSponsor

The AI Summit London 2020

-
The ExCeL, London, UK
Stand: AI754

The AI Summit is the world’s first and largest conference and exhibition to look at the practical implications of AI for enterprise organisations that are set to transform business productivity.

Speaker

Spectrum – Mapping the Future 2019

10th Sep 2019
Royal Geographical Society, London, UK

Cambridge Consultants will present alongside industry leaders to examine how the wireless sector is innovating through new technology and new ways of working.

Event

Beauty & Money Summit 2019

25th Apr 2019
SLS Hotel Beverly Hills, Los Angeles, CA

We're at this year’s Beauty & Money Summit presenting our experience in personalization enabled by advanced technology.

We can help you achieve the impossible