Our established team of service design and digital experience leaders bring practical know-how in shaping and delivering digital products and services that have truly transformed the world around us.

Bringing services to life

Digital transformation is disrupting every market as companies strive to adapt, remain relevant and create new value for their customers, often in the face of fast moving digital-first competition. Effective service design, the key that unlocks this phenomenon, defines the touchpoints for successful digital transformation.

Our insight helps our clients determine which services will be most valuable, whilst our rapid prototyping capability brings services to life, allows ideas to be tested early and takes full ‘products with services’ to market.

The new services we create provide our clients with profitable revenue streams differentiated through state-of-the-art technology. 

Navigating the digital pathway

We help our clients navigate digital transformation and exploit the true potential of digital products and services.

Our rare combination of proven design methods, multidisciplinary technical expertise and visionary mind-set ensure clear definition of how digital products can best interact with and provide valued services to their users.

This rare combination also ensures clear plans for the strategic, operational and structural transformations required of the organisations that deliver them; including significant considerations of personal data and behavioural ethics. 

Co-creation, experimentation & insight 

Service design is a practical approach to product development that exploits the opportunities of true digital innovation. Service design applies equally to the operational success of a digital product and the creation of compelling customer experiences. It’s also highly collaborative and experimental – a relentless pursuit of actionable insight.

Our implementation of service design is agile, insightful and effective in supporting co-creation and innovation. Using our proprietary toolset and framework, we help our clients understand their customers, deliver engaging products and services and transform into digital natives. 

Interested in joining us?

Tech, tools & facilities


Co-creation & co-working space
 

Co-creation & co-working space

We are highly collaborative in our approach and provide dedicated co-creation facilities where we can join forces with our client teams to address the task in hand. Creative spaces throughout our offices provide a blank canvas for ad-hoc brainstorming sessions and planned workshops, inspiring our designers in their quest to develop impactful, unique and meaningful user experiences.

Prototyping workshops
 

Prototyping workshops

Our electronic and mechanical prototyping workshops allow us to produce technically credible prototypes that bring ideas to life and offer a powerful demonstration of their value. All while maintaining extremely high standards of quality that conform to ISO 9001, ISO 13485 and ISO 14001 regulations. Using the latest CNC and milling machines, lathes, welding gear and wire harness and cable assembly tools, we are able to produce parts very quickly and assemble full-scale working prototypes for testing and consumer trials.

Flo – rapid prototyping, experimentation & scaling framework
 

Flo – rapid prototyping, experimentation & scaling framework

The ability to spin-up a new service proposition rapidly is vital; helping organisations touch, feel and understand new concepts but also support the essential need to trial, test and scale. Flo provides this capability, allowing our clients to quickly unlock new ideas, address key risks and deliver better service propositions on a scalable platform that we are able to support and that our clients are able to fully own.

UX-design-studios
 

UX design studios

Equipped with whiteboards, marker pens and acres of Post-it notes, we use these spaces to aggregate research data, user stories and create design concepts and keep them visible for the duration of the project. Each design studio allows our project teams to develop ideas and collaborate on designs whilst preserving client confidentiality.

Case studies


Case study

Iridium Extreme satellite phone

The first truly global ‘Push-To-Talk’ mobile communications system

Case study

KiCoPen connected insulin device

A connected ecosystem delivering better disease management for diabetes patients

News & insights


Vlog

Faster-to-market innovation with multi-modal R&D

6th Aug 2020

The world’s most innovative companies do not have the largest R&D teams, they combine their in-house capabilities with a wide range of external resources.

  • Innovation management
  • Service design
  • Strategic advice
Opinion

Introducing the 5G innovation space – where real opportunity awaits

14th Jul 2020

Welcome to the 5G innovation space – the 10% of functionality that represents a transformational commercial opportunity for those who grasp it.

  • Connectivity & IoT
  • Radio systems
  • Service design
  • Strategic advice
Press release

Cambridge Consultants’ world-class designers recognized with two iF DESIGN AWARDS

7th Feb 2020

Cambridge Consultants wins two prestigious iF DESIGN AWARDS for Aalto, an injection device for rheumatoid arthritis patients, and Alma a smart cooling case for injectable fertility drugs. 

Press release

Elevating the bar experience

4th Dec 2019

A new interactive bar experience from Cambridge Consultants is announced today bridging the digital and physical worlds.

Events


Event

Total Telecom Congress 2021

26th Oct 2021 - 27th Oct 2021
Business Design Centre, London, UK

Total Telecom Congress brings together business leaders to reimagine the global telecoms industry. The event explores the evolution of telco business models in the digital age, highlights emerging products and services delivering new revenue streams and discusses strategies to capitalise on cutting-edge technology.

Speaker

5G Connected Edge Cloud for Industry 4.0 Transformation

8th Dec 2020 - 10th Dec 2020

The intersection of edge cloud, 5G and programmable networks forms the foundation for building exciting and powerful new solutions. This event, hosted by the Open Networking Foundation (ONF), will convene thought-leaders to discuss the latest technology enablers, use-cases, trends and go-to-market models. 

ExhibitorSpeakerSponsorWebinar

The Virtual AI Summit Silicon Valley 2020

30th Sep 2020 - 1st Oct 2020

The AI Summit is the world’s first and largest conference and exhibition to look at the practical implications of AI for enterprise organisations that are set to transform business productivity.

Webinar

NVIDIA GTC 2020: deep learning and AI conference

8th Oct 2020

AI technologies being developed today will lead to new capabilities tomorrow and enable new business applications the day after. Cambridge Consultants joins Nvidia to discuss strategies to progress successful adoption of AI.

We can help you achieve the impossible