Our established team of service design and digital experience leaders bring practical know-how in shaping and delivering digital products and services that have truly transformed the world around us.

Bringing services to life

Digital transformation is disrupting every market as companies strive to adapt, remain relevant and create new value for their customers, often in the face of fast moving digital-first competition. Effective service design, the key that unlocks this phenomenon, defines the touchpoints for successful digital transformation.

Our insight helps our clients determine which services will be most valuable, whilst our rapid prototyping capability brings services to life, allows ideas to be tested early and takes full ‘products with services’ to market.

The new services we create provide our clients with profitable revenue streams differentiated through state-of-the-art technology. 

Navigating the digital pathway

We help our clients navigate digital transformation and exploit the true potential of digital products and services.

Our rare combination of proven design methods, multidisciplinary technical expertise and visionary mind-set ensure clear definition of how digital products can best interact with and provide valued services to their users.

This rare combination also ensures clear plans for the strategic, operational and structural transformations required of the organisations that deliver them; including significant considerations of personal data and behavioural ethics. 

Co-creation, experimentation & insight 

Service design is a practical approach to product development that exploits the opportunities of true digital innovation. Service design applies equally to the operational success of a digital product and the creation of compelling customer experiences. It’s also highly collaborative and experimental – a relentless pursuit of actionable insight.

Our implementation of service design is agile, insightful and effective in supporting co-creation and innovation. Using our proprietary toolset and framework, we help our clients understand their customers, deliver engaging products and services and transform into digital natives. 

Interested in joining us?

Tech, tools & facilities


Co-creation & co-working space
 

Co-creation & co-working space

We are highly collaborative in our approach and provide dedicated co-creation facilities where we can join forces with our client teams to address the task in hand. Creative spaces throughout our offices provide a blank canvas for ad-hoc brainstorming sessions and planned workshops, inspiring our designers in their quest to develop impactful, unique and meaningful user experiences.

Prototyping workshops
 

Prototyping workshops

Our electronic and mechanical prototyping workshops allow us to produce technically credible prototypes that bring ideas to life and offer a powerful demonstration of their value. All while maintaining extremely high standards of quality that conform to ISO 9001, ISO 13485 and ISO 14001 regulations. Using the latest CNC and milling machines, lathes, welding gear and wire harness and cable assembly tools, we are able to produce parts very quickly and assemble full-scale working prototypes for testing and consumer trials.

Flo – rapid prototyping, experimentation & scaling framework
 

Flo – rapid prototyping, experimentation & scaling framework

The ability to spin-up a new service proposition rapidly is vital; helping organisations touch, feel and understand new concepts but also support the essential need to trial, test and scale. Flo provides this capability, allowing our clients to quickly unlock new ideas, address key risks and deliver better service propositions on a scalable platform that we are able to support and that our clients are able to fully own.

UX-design-studios
 

UX design studios

Equipped with whiteboards, marker pens and acres of Post-it notes, we use these spaces to aggregate research data, user stories and create design concepts and keep them visible for the duration of the project. Each design studio allows our project teams to develop ideas and collaborate on designs whilst preserving client confidentiality.

Case studies


Case study

Iridium Extreme satellite phone

The first truly global ‘Push-To-Talk’ mobile communications system, Iridium Extreme PTT has provided the low-earth orbit leader with a valuable new revenue stream.

Case study

KiCoPen connected insulin device

A connected ecosystem delivering better disease management for diabetes patients

News & insights


Whitepaper

The future of patient monitoring

1st July 2019

Patient monitoring is an inherent part of patient management. Intermittent and continuous measurements have a range of uses, from defining disease states and characterising progression to informing therapeutic approaches and...

  • AI & Analytics
  • Connectivity & IoT
  • Digital health
  • Digital security
  • Digital services
  • Human factors
  • Product realisation
  • Sensing
  • Service design
  • User Experience (UX)
Whitepaper

The real power of 5G

16th May 2019

The real power of 5G lies in how it can enable the digital transformation of the business world. Telecom operators are in a unique position to unlock 5G’s huge potential for new enterprise customers, and in turn transform their own business.

  • Connectivity & IoT
  • Radio systems
  • Service design
  • Strategic advice
Opinion

An innovator’s guide to personalization

17th April 2019

The beauty and personal care industry is undergoing a massive digital transformation as technology is rapidly changing the relationship between consumers and brands...

  • Digital services
  • Sensing
  • Service design
Opinion

Complex beauty tech: three simple strategies for meaningful impact

16th April 2019

Succeeding in beauty tech is hard. New technologies are exciting to look at and talk about. Products that succeed can always answer this one fundamental question: ‘So what?’

  • Augmented reality & virtual reality
  • Connectivity & IoT
  • Sensing
  • Service design

Events


Speaker

Spectrum – Mapping the Future 2019

10th Sep 2019
Royal Geographical Society, London, UK

Cambridge Consultants will present alongside industry leaders to examine how the wireless sector is innovating through new technology and new ways of working.

Event

Beauty & Money Summit 2019

25th Apr 2019
SLS Hotel Beverly Hills, Los Angeles, CA

We're at this year’s Beauty & Money Summit presenting our experience in personalization enabled by advanced technology.

ExhibitorSpeakerSponsor

The AI Summit San Francisco 2019

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The Palace of Fine Arts, San Francisco, CA
Stand: #532

Now in its third year, The AI Summit is the world’s first and largest conference and exhibition to look at the practical implications of AI for enterprise organisations that are set to transform business productivity.

Event

Mobile World Congress 2019

-
Fira Gran Via, Barcelona, Spain
Stand: Hall 7, B21

We're excited to be exhibiting at Mobile World Congress 2019 where we’ll be showcasing our work to help clients develop transformative 5G and IoT technology and services.

We can help you achieve the impossible