Our established team of service design and digital experience leaders bring practical know-how in shaping and delivering digital products and services that have truly transformed the world around us.

Bringing services to life

Digital transformation is disrupting every market as companies strive to adapt, remain relevant and create new value for their customers, often in the face of fast moving digital-first competition. Effective service design, the key that unlocks this phenomenon, defines the touchpoints for successful digital transformation.

Our insight helps our clients determine which services will be most valuable, whilst our rapid prototyping capability brings services to life, allows ideas to be tested early and takes full ‘products with services’ to market.

The new services we create provide our clients with profitable revenue streams differentiated through state-of-the-art technology. 

Navigating the digital pathway

We help our clients navigate digital transformation and exploit the true potential of digital products and services.

Our rare combination of proven design methods, multidisciplinary technical expertise and visionary mind-set ensure clear definition of how digital products can best interact with and provide valued services to their users.

This rare combination also ensures clear plans for the strategic, operational and structural transformations required of the organisations that deliver them; including significant considerations of personal data and behavioural ethics. 

Co-creation, experimentation & insight 

Service design is a practical approach to product development that exploits the opportunities of true digital innovation. Service design applies equally to the operational success of a digital product and the creation of compelling customer experiences. It’s also highly collaborative and experimental – a relentless pursuit of actionable insight.

Our implementation of service design is agile, insightful and effective in supporting co-creation and innovation. Using our proprietary toolset and framework, we help our clients understand their customers, deliver engaging products and services and transform into digital natives. 

Interested in joining us?

Tech, tools & facilities


Co-creation & co-working space
 

Co-creation & co-working space

We are highly collaborative in our approach and provide dedicated co-creation facilities where we can join forces with our client teams to address the task in hand. Creative spaces throughout our offices provide a blank canvas for ad-hoc brainstorming sessions and planned workshops, inspiring our designers in their quest to develop impactful, unique and meaningful user experiences.

Prototyping workshops
 

Prototyping workshops

Our electronic and mechanical prototyping workshops allow us to produce technically credible prototypes that bring ideas to life and offer a powerful demonstration of their value. All while maintaining extremely high standards of quality that conform to ISO 9001, ISO 13485 and ISO 14001 regulations. Using the latest CNC and milling machines, lathes, welding gear and wire harness and cable assembly tools, we are able to produce parts very quickly and assemble full-scale working prototypes for testing and consumer trials.

Flo – rapid prototyping, experimentation & scaling framework
 

Flo – rapid prototyping, experimentation & scaling framework

The ability to spin-up a new service proposition rapidly is vital; helping organisations touch, feel and understand new concepts but also support the essential need to trial, test and scale. Flo provides this capability, allowing our clients to quickly unlock new ideas, address key risks and deliver better service propositions on a scalable platform that we are able to support and that our clients are able to fully own.

UX-design-studios
 

UX design studios

Equipped with whiteboards, marker pens and acres of Post-it notes, we use these spaces to aggregate research data, user stories and create design concepts and keep them visible for the duration of the project. Each design studio allows our project teams to develop ideas and collaborate on designs whilst preserving client confidentiality.

Case studies


 

Iridium Extreme satellite phone

The first truly global ‘Push-To-Talk’ mobile communications system, Iridium Extreme PTT has provided the low-earth orbit leader with a valuable new revenue stream.

Case study

KiCoPen connected insulin device

A connected ecosystem delivering better disease management for diabetes patients

News & insights


Vlog

Experiential Sensing: capturing rich data for consumer trials

15th November 2018

Experiential Sensing is a new concept from Cambridge Consultants to help brands uncover insights and trends never before possible using traditional consumer research methods.

  • Connectivity & IoT
  • Digital services
  • Innovation management
  • Service design
Whitepaper

Connected drug delivery devices: the reality of design and development

14th November 2018

Connected drug delivery products (Drug delivery devices with attached/incorporated capability that includes connectivity to wider digital services) continue to be a driving force in medical devices. In this whitepaper...

  • Digital health
  • Digital services
  • Machine learning & AI
  • Product realisation
  • Project management
  • Service design
  • Strategic advice
  • User Experience (UX)
Press release

Announcing Verum: a platform to reshape healthcare delivery

6th November 2018

Verum remotely monitors patients and provides AI-powered predictions around medical conditions. Verum can unlock efficiencies in clinical trials by eliminating the effect of stress.

Vlog

Vlog: Automating complex industrial processes

30th October 2018

Automating complex industrial tasks is becoming increasingly challenging, there are often no simple answers. Bruce Ackman discusses the challenge...

  • Innovation management
  • Mechanical engineering
  • Robotics
  • Service design
  • Strategic advice

Events


Event

CES 2019

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Las Vegas Convention and World Trade Center (LVCC), Las Vegas, NV

CES is the world's gathering place for all those that thrive on the business of consumer technologies. The global stage where next-generation innovations are introduced to the marketplace.

Event

Food Matters Live

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London ExCel, London, UK

Food Matters Live is a global community event connecting people working in food, drink and nutrition; it provides a platform to share game-changing ideas, innovations and insights.

Event

European Utility Week 2018

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Messe Wien, Vienna, Austria

European Utility Week is the leading event showcasing expert knowledge, innovative solutions and foresight from hundreds of industry leaders, coherent with European strategy to achieve a smooth transition towards...

We can help you achieve the impossible