Our established team of service design and digital experience leaders bring practical know-how in shaping and delivering digital products and services that have truly transformed the world around us.
Bringing services to life
Digital transformation is disrupting every market as companies strive to adapt, remain relevant and create new value for their customers, often in the face of fast moving digital-first competition. Effective service design, the key that unlocks this phenomenon, defines the touchpoints for successful digital transformation.
Our insight helps our clients determine which services will be most valuable, whilst our rapid prototyping capability brings services to life, allows ideas to be tested early and takes full ‘products with services’ to market.
The new services we create provide our clients with profitable revenue streams differentiated through state-of-the-art technology.
Navigating the digital pathway
We help our clients navigate digital transformation and exploit the true potential of digital products and services.
Our rare combination of proven design methods, multidisciplinary technical expertise and visionary mind-set ensure clear definition of how digital products can best interact with and provide valued services to their users.
This rare combination also ensures clear plans for the strategic, operational and structural transformations required of the organisations that deliver them; including significant considerations of personal data and behavioural ethics.
Co-creation, experimentation & insight
Service design is a practical approach to product development that exploits the opportunities of true digital innovation. Service design applies equally to the operational success of a digital product and the creation of compelling customer experiences. It’s also highly collaborative and experimental – a relentless pursuit of actionable insight.
Our implementation of service design is agile, insightful and effective in supporting co-creation and innovation. Using our proprietary toolset and framework, we help our clients understand their customers, deliver engaging products and services and transform into digital natives.
Interested in joining us?
Tech, tools & facilities
Co-creation & co-working space
We are highly collaborative in our approach and provide dedicated co-creation facilities where we can join forces with our client teams to address the task in hand. Creative spaces throughout our offices provide a blank canvas for ad-hoc brainstorming sessions and planned workshops, inspiring our designers in their quest to develop impactful, unique and meaningful user experiences.
Prototyping workshops
Our electronic and mechanical prototyping workshops allow us to produce technically credible prototypes that bring ideas to life and offer a powerful demonstration of their value. All while maintaining extremely high standards of quality that conform to ISO 9001, ISO 13485 and ISO 14001 regulations. Using the latest CNC and milling machines, lathes, welding gear and wire harness and cable assembly tools, we are able to produce parts very quickly and assemble full-scale working prototypes for testing and consumer trials.
Flo – rapid prototyping, experimentation & scaling framework
The ability to spin-up a new service proposition rapidly is vital; helping organisations touch, feel and understand new concepts but also support the essential need to trial, test and scale. Flo provides this capability, allowing our clients to quickly unlock new ideas, address key risks and deliver better service propositions on a scalable platform that we are able to support and that our clients are able to fully own.
UX design studios
Equipped with whiteboards, marker pens and acres of Post-it notes, we use these spaces to aggregate research data, user stories and create design concepts and keep them visible for the duration of the project. Each design studio allows our project teams to develop ideas and collaborate on designs whilst preserving client confidentiality.
Case studies
Case study
Iridium Extreme satellite phone
The first truly global ‘Push-To-Talk’ mobile communications system, Iridium Extreme PTT has provided the low-earth orbit leader with a valuable new revenue stream.
Case study
KiCoPen connected insulin device
A connected ecosystem delivering better disease management for diabetes patients
News & insights
Opinion
An innovator’s guide to personalization
The beauty and personal care industry is undergoing a massive digital transformation as technology is rapidly changing the relationship between consumers and brands...
- Digital services
- Sensing
- Service design
Opinion
Complex beauty tech: three simple strategies for meaningful impact
Succeeding in beauty tech is hard. New technologies are exciting to look at and talk about. Products that succeed can always answer this one fundamental question: ‘So what?’
- Augmented reality & virtual reality
- Connectivity & IoT
- Sensing
- Service design
Opinion
Is coffee cups as a service the answer to eliminating the disposable cup?
What if there was a simple way to resolve two of the key issues that drives consumers to continue to demand disposable coffee cups?
- Digital services
- Innovation management
- Service design
Press release
Announcing Verum: a platform to reshape healthcare delivery
Verum remotely monitors patients and provides AI-powered predictions around medical conditions. Verum can unlock efficiencies in clinical trials by eliminating the effect of stress.
Events
Event
Beauty & Money Summit 2019
We're at this year’s Beauty & Money Summit presenting our experience in personalization enabled by advanced technology.
Event
The AI Summit San Francisco 2019
Now in its third year, The AI Summit is the world’s first and largest conference and exhibition to look at the practical implications of AI for enterprise organisations that are set to transform business productivity.
Event
Mobile World Congress 2019
We're excited to be exhibiting at Mobile World Congress 2019 where we’ll be showcasing our work to help clients develop transformative 5G and IoT technology and services.
Event
CES
CES is the world's gathering place for all those that thrive on the business of consumer technologies. The global stage where next-generation innovations are introduced to the marketplace.
We can help you achieve the impossible