Event | Total Telecom Congress 2020

  • Martin Cookson, Director of Service Innovation, Cambridge Consultants (moderator)
  • Konstantin Nedev, Customer Success Millom, Telenor Digital
  • Fiorella Cardenas, VP Customer Experience, PLDT - Smart Telecom
  • Mattias Vanderoost, Manager Digital, Product Owner Omnichannel, Telenet
  • Paul Bradley, Senior Strategic Marketing Manager, Arm

The real power of 5G

The virtual Total Telecom Congress 2020 brought together global business leaders to discuss the key strategic and technological issues facing the communications industry as it positions itself to transform consumer and industrial markets.

Brands are moving away from customer service to focus on customer moments. But how do you design a specific journey for a specific customer? Industry leaders share their thoughts on service design and empowering users.

Register for Total Telecom Congress 2020 to watch more panel sessions from the event on-demand.

Martin Cookson
Martin Cookson
Director of Service Innovation

Martin works with clients to help realise their ambition in developing digital services encompassing AI, UX, cloud computing and network native. He has 30+ years experience working in innovation with international clients and applying new technologies to bring new services live.