The latest thought leadership from our expert teams

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Opinion

How the Last Mile issue is solving itself

11th July 2018

The Last Mile issue is enormous and complex. Rising e-commerce demand, urban density and energy costs are all conspiring to make this an important issue for everyone. I believe that entrepreneurial ingenuity...

  • Connectivity & IoT
  • Robotics
  • Service design
Opinion

What does the FCC's decision to repeal network neutrality mean for innovation?

28th June 2018

The net neutrality debate has been ongoing for many years, particularly in the US, and is a complex argument between operators, over-the-top (OTT) companies, civil libertarians and consumer rights groups. At the heart of the discussion...

  • Connectivity & IoT
  • Radio systems
  • Service design
Opinion

Bottling out – the plastic problem

28th March 2018

Consumers woke up to the news that the UK government is proposing a deposit return scheme for drinks bottles. But is plastic the real problem?

  • Innovation management
  • Service design
  • Strategic advice
Opinion

It’s still early days for beauty tech

27th March 2018

Beauty tech is slowly emerging from its chrysalis, but the butterfly has yet to discover how to fly...

  • Digital services
  • Sensing
  • Service design
Opinion

Digital health trends at CES 2018

19th January 2018

The Digital Health Summit at CES2018 was a real eye opener for me this year. Many of the companies and speakers I see at other digital health conferences - where traditional pharma, biotech and...

  • Augmented reality & virtual reality
  • Connectivity & IoT
  • Data science & analytics
  • Digital health
  • Service design
Opinion

Latte Levy – the good, the bad and the indifferent

5th January 2018

Coffee cups have become a symbol of waste and recycling challenges, even though they actually represent a tiny fraction of takeaway beverage containers put on the market.

  • Dispense
  • Human factors
  • Service design
  • User Experience (UX)
Opinion

Vlog: The role of personas in the design process

27th November 2017

Rosie Wells discusses the role of personas and user journeys in the design process

  • Innovation management
  • Service design
  • User Experience (UX)
Opinion

From ambition to action!

2nd November 2017

Exploiting vision design to engage staff and inspire co-creation. Many companies have big ambitions regarding innovation, often captured in press statements, shiny websites or key note...

  • Innovation management
  • Service design
Opinion

I’m a very confused recycler and I’m not alone…

30th August 2017

Recycling is something we need to think about every day and yet I still feel like I know very little about how to do it

  • Human factors
  • Industrial design
  • Service design
Opinion

What a waste

26th July 2017

Could we apply the on-demand business model to municipal waste collection?

  • Service design
Opinion

The end of ownership?

23rd May 2017

“Access over ownership” is often cited as a growing trend and business opportunity... Content services such as Netflix or Spotify have made owning DVD and CDs a thing of the past. Car clubs such as E-Car or Zipcar provide on-demand mobility and in densely urban areas often make more practical and financial sense than car ownership.

  • Innovation management
  • Service design
Opinion

“I love the smell of napalm in the morning”

9th May 2017

This might be true for Lieutenant Colonel Kilgore in Apocalypse Now, but for me, coffee works better, especially when opening a new pack! I am a keen enthusiast when it comes to encapsulation and food chemistry in particular; which is why I was more than happy to discuss this topic during my job interview at Cambridge Consultants a couple of years ago.

  • Service design