Our established team of service design and digital experience leaders bring practical know-how in shaping and delivering digital products and services that have truly transformed the world around us.

Bringing services to life

Digital transformation is disrupting every market as companies strive to adapt, remain relevant and create new value for their customers, often in the face of fast moving digital-first competition. Effective service design, the key that unlocks this phenomenon, defines the touchpoints for successful digital transformation.

Our insight helps our clients determine which services will be most valuable, whilst our rapid prototyping capability brings services to life, allows ideas to be tested early and takes full ‘products with services’ to market.

The new services we create provide our clients with profitable revenue streams differentiated through state-of-the-art technology. 

Navigating the digital pathway

We help our clients navigate digital transformation and exploit the true potential of digital products and services.

Our rare combination of proven design methods, multidisciplinary technical expertise and visionary mind-set ensure clear definition of how digital products can best interact with and provide valued services to their users.

This rare combination also ensures clear plans for the strategic, operational and structural transformations required of the organisations that deliver them; including significant considerations of personal data and behavioural ethics. 

Co-creation, experimentation & insight 

Service design is a practical approach to product development that exploits the opportunities of true digital innovation. Service design applies equally to the operational success of a digital product and the creation of compelling customer experiences. It’s also highly collaborative and experimental – a relentless pursuit of actionable insight.

Our implementation of service design is agile, insightful and effective in supporting co-creation and innovation. Using our proprietary toolset and framework, we help our clients understand their customers, deliver engaging products and services and transform into digital natives. 

Tech, tools & facilities


Co-creation & co-working space
 

Co-creation & co-working space

We are highly collaborative in our approach and provide dedicated co-creation facilities where we can join forces with our client teams to address the task in hand. Creative spaces throughout our offices provide a blank canvas for ad-hoc brainstorming sessions and planned workshops, inspiring our designers in their quest to develop impactful, unique and meaningful user experiences.

Prototyping workshops
 

プロトタイプ生産工場

プロトタイプ生産工場(電子基板・メカ)では、アイデアを実現し、製品価値を説得力をもって実証するプロトタイプを生産しています。試作品は、ISO 9001、ISO 13485、およびISO 14001規制に準拠した極めて高い品質基準を維持しています。最新のCNCおよびフライス盤、旋盤、溶接ギア、ワイヤーハーネス、ケーブルアセンブリツールを使用することにより素早くパーツを製造し、検証作業やユーザートライアル用向けに実物大で動作可能なプロトタイプを組み立てることができます。

Flo – rapid prototyping, experimentation & scaling framework
 

Flo – rapid prototyping, experimentation & scaling framework

The ability to spin-up a new service proposition rapidly is vital; helping organisations touch, feel and understand new concepts but also support the essential need to trial, test and scale. Flo provides this capability, allowing our clients to quickly unlock new ideas, address key risks and deliver better service propositions on a scalable platform that we are able to support and that our clients are able to fully own.

UX-design-studios
 

UX design studios

Equipped with whiteboards, marker pens and acres of Post-it notes, we use these spaces to aggregate research data, user stories and create design concepts and keep them visible for the duration of the project. Each design studio allows our project teams to develop ideas and collaborate on designs whilst preserving client confidentiality.

News & insights


ホワイトペーパー

5Gの真価

15th May 2020

ビジネスの世界においてデジタルトランスフォーメーションをどのように実現できるか、5Gの真価が問われています。通信事業者は、新たな法人市場において5Gの大きな可能性を解き放つことで、自身のビジネスモデルを変革していくというユニークな立場にあります。

  • コネクティビティ&IoT
  • 無線システム
  • サービスデザイン
  • 戦略的アドバイス
見解

受賞よりも賞賛:スマートデバイスによる体外受精患者のQoL向上に高い評価

1st June 2020

ケンブリッジコンサルタンツが開発した不妊治療注射薬用のスマート冷却ケース“アルマ”が、名誉あるiFデザイン賞のうちの1つを受賞したことは、素晴らしいことでした。体外受精治療中に課題に直面している女性達のQoLを向上させるためのコンセプト開発チームにとって、この国際的な認知は素晴らしい後押しとなりました。

  • ディスペンスシステム
  • 製品の実現
  • プロジェクトマネジメント
  • サービスデザイン
見解

AIを活用した産業用IoTへの道のり

15th May 2020

データ・AI・IoTは、多くの産業で大きなメリットをもたらしますが、ビジネスにおいて、どこで、またどのように価値を最大化できるのでしょうか。

  • 機械学習&AI
  • クラウド/スケーラビリティ
  • コネクティビティ&IoT
  • デジタルサービス
見解

サービスイノベーション:機は熟した

3rd February 2020

We have reached a defining moment in the pursuit of economic value. The commercial imperative that transitioned from the exchange of goods to the revolution of services is now settling on the goal of delivering ...

  • 機械学習&AI
  • コネクティビティ&IoT
  • デジタルサービス
  • サービスデザイン
  • 戦略的アドバイス
  • ユーザーエクスペリエンス

We can help you achieve the impossible