Our established team of service design and digital experience leaders bring practical know-how in shaping and delivering digital products and services that have truly transformed the world around us.

Bringing services to life

Digital transformation is disrupting every market as companies strive to adapt, remain relevant and create new value for their customers, often in the face of fast moving digital-first competition. Effective service design, the key that unlocks this phenomenon, defines the touchpoints for successful digital transformation.

Our insight helps our clients determine which services will be most valuable, whilst our rapid prototyping capability brings services to life, allows ideas to be tested early and takes full ‘products with services’ to market.

The new services we create provide our clients with profitable revenue streams differentiated through state-of-the-art technology. 

Navigating the digital pathway

We help our clients navigate digital transformation and exploit the true potential of digital products and services.

Our rare combination of proven design methods, multidisciplinary technical expertise and visionary mind-set ensure clear definition of how digital products can best interact with and provide valued services to their users.

This rare combination also ensures clear plans for the strategic, operational and structural transformations required of the organisations that deliver them; including significant considerations of personal data and behavioural ethics. 

Co-creation, experimentation & insight 

Service design is a practical approach to product development that exploits the opportunities of true digital innovation. Service design applies equally to the operational success of a digital product and the creation of compelling customer experiences. It’s also highly collaborative and experimental – a relentless pursuit of actionable insight.

Our implementation of service design is agile, insightful and effective in supporting co-creation and innovation. Using our proprietary toolset and framework, we help our clients understand their customers, deliver engaging products and services and transform into digital natives. 

Tech, tools & facilities


Co-creation & co-working space
 

Co-creation & co-working space

We are highly collaborative in our approach and provide dedicated co-creation facilities where we can join forces with our client teams to address the task in hand. Creative spaces throughout our offices provide a blank canvas for ad-hoc brainstorming sessions and planned workshops, inspiring our designers in their quest to develop impactful, unique and meaningful user experiences.

Prototyping workshops
 

Prototyping workshops

Our electronic and mechanical prototyping workshops allow us to produce technically credible prototypes that bring ideas to life and offer a powerful demonstration of their value. All while maintaining extremely high standards of quality that conform to ISO 9001, ISO 13485 and ISO 14001 regulations. Using the latest CNC and milling machines, lathes, welding gear and wire harness and cable assembly tools, we are able to produce parts very quickly and assemble full-scale working prototypes for testing and consumer trials.

Flo – rapid prototyping, experimentation & scaling framework
 

Flo – rapid prototyping, experimentation & scaling framework

The ability to spin-up a new service proposition rapidly is vital; helping organisations touch, feel and understand new concepts but also support the essential need to trial, test and scale. Flo provides this capability, allowing our clients to quickly unlock new ideas, address key risks and deliver better service propositions on a scalable platform that we are able to support and that our clients are able to fully own.

UX-design-studios
 

UX design studios

Equipped with whiteboards, marker pens and acres of Post-it notes, we use these spaces to aggregate research data, user stories and create design concepts and keep them visible for the duration of the project. Each design studio allows our project teams to develop ideas and collaborate on designs whilst preserving client confidentiality.

News & insights


Opinion

커피 컵 서비스가 일회용 컵 사용 중단을 위한 해법이 될 수 있을까?

4th April 2019

그러나 고객들이 일회용 컵을 고집하는 2가지 이슈를 간단하게 해결할 수 있다면 어떨까? 캠브리지 컨설턴트는 고객이 원하면 언제든지 재활용 컵을 사용할 수 있으면서도 사용 후 세척할 필요가 없는 서비스 컨셉을 구상했다.

  • 디지털 서비스
  • 혁신 관리
  • 서비스 기획
Press release

헬스케어 관리 방식을 새롭게 바꿀 신개념 플랫폼 베럼(Verum) 출시

8th January 2019

베럼(Verum)은 환자 상태를 원격 모니터링하고 인공 지능(AI) 기반의 질병 예측 서비스를 제공한다. 또한 스트레스 요인이 임상 시험에 미치는 영향을 제거함으로써 임상 시험의 효율성을 배가 시킬 수 있다.

We can help you achieve the impossible