Digital Services

Few companies lack the ambition to embrace digital technologies to transform their businesses. However, it’s a daunting journey, particularly for those for whom this is a new world.

Delivering digital breakthroughs that are defensible in the market and resistant to margin pressures requires a combination of market insight, business innovation and technology prowess – a truly multidisciplinary skillset.

We help clients create, deliver and exploit digital products and services through technology development, service roll-out and business transformation. 

We offer practical assistance throughout the digital lifecycle:

We advise on product strategy and design – what our clients could do, what they should do and how they can best deliver it.

We develop and test digital products and services, through experimentation and rapid prototyping and development.

We deliver digital products and services to market through trials, operational roll-out and continuous product improvement.

We are a truly independent partner, supporting our clients at every step and transferring ownership of successful outcomes to them. 

Our team brings practical experience of delivering complex digital products and services around the world.

Examples include M-PESA (Vodafone’s market-changing breakthrough in mobile payment); the UK’s Government Digital Service (GDS), Telensa (the global leader in smart city street lighting and wireless networks), Iridium’s world-first ‘Push-to-Talk’ global satellite communications service; and Doctor Care Anywhere (the innovative telemedicine and digital health service). 

Using a range of advanced productivity tools and drawing on the art of the possible across many disciplines, we discover new insights, prototype and trial new services and launch fast and with minimal risk.

Our productivity tools range from IoT device platforms – such as smart tags and badges – to appcessory design toolkits, Bluetooth Low Energy (BLE) libraries and software frameworks to deliver full service cloud platforms. 

To successfully deliver digital breakthroughs, a business must learn to embrace openness, experimentation and collaboration. It must also learn how to support and enhance digital products through deep customer insight, data analytics and continuous improvement.

Our digital consultancy programmes go well beyond traditional management consultancy. Grounded in the art of the technically possible, we show our clients what they could do, guide them in what they should do and help them deliver it.

We identify potential service propositions through practical and technically viable roadmaps that guide not just the product but also the fundamental shifts in approach and mindset required for success.