Through human-centred design, we create products that are not only safe to operate and effective under real-world conditions but also desirable and easy to use.

Human-centred design forms an integral part of our work across the full market spectrum, delivering both regulatory compliance and commercial success. 

Inspiring innovation

It’s vital to understand the user and how they will relate to a product. Frequently, these insights provide the inspiration required to create truly innovative products.

Conducting research early in the development process yields valuable insight at a point where meaningful changes can be implemented in the design. In addition to stakeholder interviews and needs assessments, we conduct ethnographic research worldwide to uncover the tacit (unspoken) and latent (unfathomed) needs of users.

Integrating user experience development

Our human factors experts work alongside our mechanical, software, electrical and design engineers from the outset, ensuring that the needs of users and other stakeholders are considered throughout the development process.

Our integrated, human-centric approach – which considers the user, the technology and the environment as a single system – means that the end-use experience is not compromised as trade-offs are assessed and key decisions made.

Ensuring regulatory success

We partner with our clients to help them understand FDA expectations and provide guidance on human factors in medical device development.

We have a wealth of experience in supporting regulatory submissions – including use-related risk management, formative and validation assessments – ensuring that later stage requirements and expectations are considered from the outset.

Experience

Our human factors experience comes into play throughout the development process, from discovering stakeholder needs, defining product requirements and generating concepts to guiding product design and eventual assessment and validation.

Our human-centred design teams are based in both the US and UK, consisting of human factors engineers, cognitive psychologists, biomedical engineers and environmental designers.

Interested in joining us?

Tech, tools & facilities

Co-creation & co-working space

Co-creation & co-working space

We are highly collaborative in our approach and provide dedicated co-creation facilities where we can join forces with our client teams to address the task in hand. Creative spaces throughout our offices provide a blank canvas for ad-hoc brainstorming sessions and planned workshops, inspiring our designers in their quest to develop impactful, unique and meaningful user experiences. During the long months of the pandemic, we raised the bar for remote collaboration by exploiting dynamic virtual environments to the full. Such experiences are now just as engaging and fruitful as face-to-face sessions.

Food & beverage lab

Food & beverage lab

Specifically set up to meet the unique requirements of developing food- and beverage-safe systems, our dedicated lab means we have the necessary procedures and equipment in place to design and test new products in-house. Quantitative and scientific testing is fundamental to our science-led innovation approach, but ultimately taste tests are always needed. This is our only lab where the consumption of food and drink is not just allowed but essential!

Surgical innovation suite

Surgical innovation suite

Equipped to simulate clinical, home and office environments, this facility allows us to test concepts, evaluate prototypes and analyse workflows in a safe and confidential setting. It’s an invaluable tool for understanding and communicating the contextual implications of design decisions, while the ability to conduct quick-turnaround usability evaluations means we can efficiently progress design and development.

UX-design-studios

UX design studios

Equipped for creative, collaborative thinking, we use our UX design spaces to aggregate research data, user stories and create design concepts that remain visible for the duration of the project. Each design studio allows our project teams to develop ideas and explore designs while preserving client confidentiality.

Case studies

AstraZeneca sample containment system

A rapid response to help speed up vital COVID-19 testing

Universal Autoinjector Platform

A visionary medical device, beautiful and effortless to use

The Saranas Early Bird Bleed Monitoring System

A world-first for endovascular bleed detection

Chiesi next-generation inhaler

We helped Chiesi Farmaceutici create a novel, next-generation dry powder inhaler (DPI) to compete with the market leaders throughout Europe.

News & insights

多発性硬化症による歩行障害のための治療用デバイス、FDAが販売を承認
Press release

Device for treating gait deficit caused by multiple sclerosis receives FDA marketing authorization

15th Jun 2021

Helius Medical Technologies’ groundbreaking PoNS device for short-term treatment of gait deficit due to multiple sclerosis has received marketing authorization from the U.S. Food and Drug Administration (FDA). 

Whitepaper

The future of patient monitoring

1st Jul 2019

Patient monitoring is an inherent part of patient management. Intermittent and continuous measurements have a range of uses, from defining disease states and characterising progression to informing therapeutic approaches and...

  • AI & Data Analytics consultancy
  • Connectivity & IoT
  • Digital health
  • Digital security
  • Digital service innovation
  • Human factors
  • Product realisation
  • Sensing
  • User Experience (UX)
Press release

Helping women to take control of menopausal hot flushes

27th Jun 2018

The menopause is seen by many to be merely a “women’s issue”. We have partnered with the National Innovation Centre for Ageing, to explore women’s experience of the menopause and to propose technology-based interventions.

miniature implantable medical devices for drug delivery
Opinion

Drug delivery implant miniaturisation opens doors for disruptive innovation

28th Jul 2023

What does the future of next generation implantable drug delivery devices look like? Harry Moorman believes a CC concept breakthrough in smart, miniaturised active implant innovation offers significant opportunity for a market that is ripe for development and commercial growth…

  • Digital health
  • Human factors
  • Industrial design
  • User Experience (UX)

Events

DDL 2023
Speaker

Drug Delivery to the Lungs (DDL) 2023

6th Dec 2023 - 8th Dec 2023
EICC,The Exchange Edinburgh, Edinburgh, UK

The Drug Delivery to the Lungs Conference (DDL) 2023 is in its 34th year and attracts more than 1,000 attendees worldwide, including scientists, academics, clinicians, regulators and industry experts.

Women in Medtech Forum 2023
Panel discussion

Women in Medtech Forum

6th Dec 2023
2 Drydock Avenue Boston Suite 1210, Boston

Maternal care is one of the largest underserved areas in global healthcare, with the United States having the highest maternal mortality rate among developed nations. MassMEDIC and Cambridge Consultants are convening four prominent healthcare experts across industry, clinical practice, and policy to discuss the biggest unmet needs in maternal care, opportunities for innovation, and actions all stakeholders can be taking to improve outcomes for future generations.